There are 4 possible reasons why your trash wasn't picked up:
- You set it out on a day when we don't pick up. Please look at the schedule for your community to find out what days and times we pick up.
- Waste and recycling wasn't properly prepared for pick up. Please look at our guide on how to prepare your waste and recycling for pick up.
- Waste and recycling set out too late. Make sure all waste and recycling is set outside before service begins.
- Even though we strive for perfection, we do make mistakes and could have just missed your trash. If you think that is the case, please contact us and let us know by completing this form.